We ship orders mostly with Priority Mail, a few FedEx mail inside the United States and US Postal Global Express Mail outside the United States. Your order is invoiced on one business day and shipped the following business day.
It is much easier to contact us by email if you are in western time zone.West Coast and Hawaiian customers should email to contact us. We are Eastern time zone and cannot get back to you in a decent time because we are not always in the office to get your call or return your call at a decent time.
WARNING MESSAGE! You cannot use our premixes with calcium as a sprinkle on any other pet foods!
WAIT before you call or email! ;We are very happy to answer any query you have, but before you email or call us with questions regarding a raw diet, please read through the info on this website, and in particular our FAQ. We are very busy and cannot always return emails to answer questions that can already be found on here.
More Frequently asked Questions:
- Which diet is right for my cat? Our most popular premix is My Natural Cat for all cats and kittens. This is the diet premix that has helped IBD, FUS that is also caused by any kind of crystals and Diabetes.
- Should I feed the kidney diet? Our Kidney Support Diet is for dogs and cats with failing or aging kidney disease. You don’t need the Kidney diet unless there is a kidney problem. Download the brochure here. You can give the Kidney Support Diet as a secondary diet along with My Natural Cat diet for your older cats. This will give a variety to your recipes for your cats.
- Are raw meat diets dangerous to feed because of the possible contaminants of salmonella and e-coli? Watch Dr. Karen Becker’s’ video about reasons not to worry about salmonella and why cats and dogs need a raw diet here on our homepage.
You will find info about our various diets and recipes under “Our Diets & Recipes”, and more info under Vaccine Info & Diet Articles Section.
Contact us by Email
Ordering and Information: Click Here to send us an Email
The office is closed on weekends and US holidays. We are not always in the office to return calls; leave a time we can reach you and the time zone. We are Eastern time zone.
Phone (+1) 352-503-6518