We ship with FedEx inside the United States and US Postal Global Express Mail outside the United States.
WAIT before you call or email! We are very happy to deal with any query you have, but before you email or call us with questions regarding a raw diet, please read through the info on this website, and in particular our FAQ. We are very busy and cannot always return emails to answer questions that can already be found on here.
More Frequently asked Questions:
- Why are shipping fees so high? All shipping is the same with any of the delivery options. We charge for postage, materials and manual labor to process an order; often we do not receive anything for labor* to process an order. A larger company would be able to mark up a product to cover this or buy in volume that they can afford to have cheaper shipping fees while raising the price of their products to cover labor. We are a small family company and we want our products to be affordable so as many cats and dogs as possible can afford to eat a healthy raw diet. The first item is always $11.00 and all additional items are $1.50 each. Even with flat rate shipping postage is as high as 9.88 for a 2-8 pound order and we don’t receive anything for labor* when that happens. Please understand we are not charging you more than necessary to ship your order. We have lowered the cost to ship a small bag of My Natural Cat to $10.00 (a small bag can make 1 month of food for one cat). Flat Rate is $5.60- $5.88. You can see that we only have about $4 for labor. …* labor is manually adding you to the customer base if you are new, printing an invoice and adding your information to get a shipping label printed, sending your invoice to packing where a person packs your order carefully and walks your package to the mailing dept.
- Which diet is right for my cat? Our most popular premix is My Natural Cat for all cats and kittens. This is the diet premix that has helped IBD, FUS that is also caused by any kind of crystals and Diabetes.
Should I feed the kidney diet? Our Kidney Support Diet is for dogs and cats with failing or aging kidney disease. You don’t need the Kidney diet unless there is a kidney problem. Download the brochure here. You can give the Kidney Support Diet as a secondary diet along with My Natural Cat diet for your older cats. This will give a variety to your recipes for your cats.
Are raw meat diets dangerous to feed because of the possible contaminants of salmonella and e-coli? Watch Dr. Karen Becker’s’ video about reasons not to worry about salmonella and why cats and dogs need a raw diet here on our homepage.
You will find info about our various diets and recipes under “Our Diets & Recipes”, and more info under Vaccine Info & Diet Articles Section.
Contact us by Email
Ordering and Information: Click Here to send us an Email
The office is closed on weekends.
Phone (+1) 352-503-6518