International Orders & Returns Policy
We have free shipping with Priority Express Mail to most countries in the World except Australia & China. Hong Kong has distributors in Hong Kong that sell our products.
We cannot be responsible for orders being sent to a transfer house in the USA. There is no refund or replacement claims we can make when a package is lost, refused delivery or damaged when sent to a transfer house to Hong Kong..
Please make sure that there are no restrictions on our ingredients into your country. We cannot assume responsibility for product refused entry; there are no refunds for orders returned from another country. Refer to our product Ingredients list in the brochure or ordering page.
Cancellations, Returns and Refunds:
We have to refuse the return of any product because supplements either for animal or human cannot be replaced back for resale once sold.
If you need to cancel your order for any reason, please contact us within 24 hours after having placed your order to assure we do not proceed with shipping.
Please make sure you make an informed purchase. Any pet food or supplement sold in our store is a FINAL SALE. For quality control reasons we do not re-sell supplement items returned to us.
We cannot accept food returns for the following reasons:
- Customer changed their mind and no longer wants the product.
- Customer thought product was something else.
- Customer’s pet(s) did not eat product.
- Customer’s pet appears to have intolerance to product.
- Customer wishes to exchange product after allowing it to expire.