International Orders & Returns Policy
We cannot be responsible for orders being sent overseas through a customs dept or to a transfer house in the USA. There is no refund or replacement claims we can make when a package is lost, refused delivery or damaged when sent through customs overseas or a transfer house to Hong Kong..
Please make sure that there are no restrictions on our ingredients into your country. We cannot assume responsibility for product refused entry; there are no refunds for orders returned from another country. Refer to our product Ingredients list in the brochure or ordering page.
Cancellations, Returns and Refunds:
We have to refuse the return of any product because supplements cannot be replaced back for resale once sold.
Please make sure you make an informed purchase. Any pet food or supplement sold in our store is a FINAL SALE. For quality control reasons we do not re-sell supplement items returned to us.
In order to ensure that all pets receive fresh products, Feline Instincts does not accept returns once the items have been out of our control. Based on our commitment to ensure your pet will receive supplements that deliver what they promise, we only sell merchandise direct from us. We want to ensure that every pet receives potency-guaranteed ingredients. If your pet’s prognosis is uncertain or you are not sure if your veterinarian will approve the use of the products, please contact your pet’s veterinarian before ordering. All sales are final.