Hi Felice,
I just wanted to reach out and thank you from the bottom of my heart. I received the replacement today, and I’m honestly overwhelmed with gratitude. You shipped it out the same day we emailed — and overnight, no less — and that kindness means so much.
Everything has been a whirlwind; I just arrived at my mom’s to help care for her, and in the middle of all of this, my stage-4 CKD rescue kitty was almost completely out of his liver powder. He simply won’t eat without it, so I was terrified he’d run out before a replacement could reach us.
Your incredibly fast action spared us from a truly stressful situation. This is the best customer service I have ever received, and I mean that wholeheartedly. I will never forget how you helped us — it was a really big deal during a very difficult moment. Because of your compassion and dedication, I’m absolutely a customer for life.
Thank you again for everything. It sincerely meant the world to me.
With deep appreciation,
Maria
12/7/2025
