Refund and Returns Policy

How do I return an item?

In order to ensure that all pets receive fresh products, Ask Ariel does not accept returns once the items have been out of our control. Based on our commitment to ensure your pet will receive supplements that deliver what they promise, we only sell merchandise direct from the manufacturer. We want to ensure that every pet receives potency-guaranteed ingredients. We make this clear upfront with our nonrefundable policy at checkout and ask all customers to check off their understanding of our nonrefundable policy before ordering. If your pet’s prognosis is uncertain or you are not sure if your veterinarian will approve the use of the products, please contact your pet’s veterinarian before ordering. All sales are final.