UPDATE! As of 2/2021 USPS has raised their rates again.
We cannot ship orders overnight anymore.
A few customers feel our shipping fees are too high. We will explain …
First, shipping rates keep going up every year.
We are not a LARGE business that can not absorb profits from our products to cover shipping like larger companies do. We have an overhead to cover; printing supplies, brochures, labor and materials to pack orders.
Shipping and handling (S&H) is not just postage, it stands for postage, handling, time and materials. The labor includes processing the order information by hand and putting it into our customer base and again in the USPS shipping system to print a label to ship an order. The invoiced order is delivered to the shipping dept and is carefully packed by a US Military Vet, “Jerry”. In addition, to process one order can take about one hour or more if we take the order on the phone and answer questions.
To send just one item of any product costs us between $9.00-$13.40 flat rate depending on where it’s shipping to with USPS. We charge $11.00 to ship one item and $1.50 more for each additional product. Many times an order cannot fit in a flat rate box so we have to ship via FedEx.
Last year we spent an extra $2500.00 in addition to the postage charges we received from the orders for shipping fees.
We make a great product, at a reasonable price, that has more supportive ingredients than any other premix for feline and canine raw food diets out there. We have not raised the price of our premixes in 15 years even though sources for our products have raised prices to us. It is my pleasure to always answer questions from customers via phone and email; many times on weekend and holidays too if I am in the office and I have never charged a fee for those consults. If we could afford to give free shipping or for less we sincerely would.
We will no longer respond to emails or phone calls regarding the cost of our shipping and handling fees.
Kindest regards,
Felice and Alex
